Privacy Policy
Last Updated: 25 March 2026
Thana Rest is committed to handling personal information with care and transparency. This policy explains what information we collect, how we use it, and the choices available to you. If you have questions at any point, please reach out to us directly.
1. Introduction & Scope
This Privacy Policy applies to Thana Rest ("we", "us", "our"), operating at 114 Lat Phrao Road, Chatuchak, Bangkok 10900, Thailand. It covers information collected through our website, enquiry forms, and direct communications relating to our residential care services.
By using our website or submitting an enquiry, you acknowledge that you have read and understood this policy. We encourage you to review it periodically.
2. Information We Collect
Information you provide directly
- Your name and contact details (email address, phone number)
- Information about the prospective resident, including care needs and preferences
- Messages and enquiries submitted through our contact form
Information collected automatically
- Browser type, device information, and IP address
- Pages visited, time on site, and navigation patterns (via analytics cookies)
- Referring website or search term that led you to our site
Legal basis for processing (PDPA / GDPR-aligned)
- Consent — where you have actively agreed (e.g., submitting our contact form)
- Legitimate interest — to respond to enquiries and improve our services
- Contract — where processing is necessary to deliver residential care services
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and schedule care consultations
- Prepare and manage care arrangements for residents
- Communicate updates about our services and community
- Improve the quality and accessibility of our website
- Comply with legal obligations under Thai law (PDPA B.E. 2562)
Marketing communications
We may send occasional updates about our community, events, or service offerings to those who have expressed interest. You may opt out at any time by contacting us at [email protected].
Data retention
We retain enquiry data for up to 24 months after the last interaction. Resident care records are retained as required by applicable Thai health and care regulations, typically 5–10 years.
4. Data Protection Measures
- Website data is transmitted over encrypted HTTPS connections
- Access to personal records is restricted to authorised staff only
- Third-party service providers are required to maintain equivalent data security standards
- We conduct periodic reviews of our data handling practices
- In the event of a data breach affecting your rights, we will notify you in accordance with PDPA requirements
5. Cookies
Our website uses cookies to help it function and to understand how visitors interact with content. These include:
- Essential cookies — required for basic site operation
- Analytics cookies — help us understand page traffic and user behaviour
- Preference cookies — remember your settings between visits
You can manage your cookie preferences at any time via our Cookie Policy page.
6. Third-Party Services & Data Sharing
We may share limited information with trusted third parties who assist us in operating our website and services:
- Analytics providers (e.g., Google Analytics) — for website usage analysis
- Hosting providers — for secure data storage and website delivery
- Healthcare professionals — only when directly relevant to a resident's care
We do not sell personal information to third parties. Any data sharing is governed by data processing agreements that require equivalent protections.
Third-party links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
7. Your Rights
Under Thailand's Personal Data Protection Act (PDPA B.E. 2562), you have the following rights:
- Right to access — request a copy of the personal data we hold about you
- Right to rectification — ask us to correct inaccurate or incomplete information
- Right to erasure — request deletion of your data in certain circumstances
- Right to data portability — receive your data in a structured, commonly used format
- Right to object — object to processing based on legitimate interest
- Right to withdraw consent — at any time, without affecting the lawfulness of prior processing
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
Supervisory authority
If you believe your rights have not been respected, you may lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) in Thailand.
8. Children's Privacy
Our services are designed for adults aged 18 and above. We do not knowingly collect personal information from individuals under 18. If you believe a minor has submitted information to us, please contact us so we can arrange for its removal.
9. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
Continued use of our website following any update constitutes your acknowledgement of the revised policy.
10. Contact for Data Enquiries
For any questions about this policy or how your information is handled, please contact: